Fast, Reliable Shipping & Guaranteed Delivery

You’ll receive an order confirmation email once your purchase is placed, and a tracking number when your package has been dispatched.

Fees & Free Shipping

We ship worldwide with tracking always included. FREE SHIPPING is provided on all orders over $150 USD. For orders under $150, shipping starts from $8 USD, calculated at checkout.

Delivery Time

Orders are carefully processed and dispatched from our Shanghai studio within 2–5 business days. Most international deliveries arrive within 7–15 business days following dispatch. If your order is time-sensitive, feel free to reach out — we’ll do our best to assist.

Customs & Duties

Customers are responsible for any customs duties, taxes, or fees charged by your local customs office upon arrival. We are unable to cover these costs.

Return & Exchanges

5-Day Return Window If your piece isn't quite right, you may request a return, exchange, or store credit within 15 days of delivery. Items must be unused, undamaged, and in their original packaging.

Refunds We offer full refunds within the 15-day window. Please note that transaction fees collected by payment providers (such as PayPal or Stripe) may not be refundable depending on their policy. Refunds may take up to 10 business days to appear in your account.

Exchanges & Store Credit We are happy to arrange an exchange or issue store credit within the same 15-day period.

Return Shipping Return shipping costs are the responsibility of the buyer. All returns must be sent via a tracked shipping service.

Manufacturing Defects & Transit Damage If your piece arrives with a defect or is damaged in transit, please contact us immediately. We will cover return shipping and arrange a replacement or full refund at no cost to you.

To Start a Return Email us at hello.noodnood@gmail.com with your order number and details.

Each order is carefully packed and handled with attention in our recyclable jewelry box with gift-ready materials.
Thank you for supporting independent design.